While you can check out as a guest, we highly recommend creating an account. It offers exclusive benefits like order tracking, priority access to new collections, and curated style recommendations.

Simply click on the “Account” icon at the top-right corner of our website, select “Sign Up,” and fill in your details.

Click on “Forgot Password” on the login page. A reset link will be sent to your registered email.

Yes, log in to your account and navigate to “Profile” to update your personal information, email, or password.

Once your order ships, you’ll receive a confirmation email with tracking details. You may follow your shipment until delivery.

Yes. Returns and exchanges are accepted within the specified window, provided items are unused and in original condition. Please refer to our Returns & Exchanges policy for full details.

Contact our Concierge Team at returns@donnavanni.com to receive a return authorization and further instructions.

Exchanges are available for a different color or style, subject to stock availability. Please reach out to us within 14 days of delivery to request an exchange.

We offer complimentary returns for all orders within India. For international orders, return shipping costs are the customer’s responsibility.

Some limited or promotional items may be marked as final sale. These items are not eligible for return or exchange. This will always be clearly noted before purchase.

Yes. We ship across the United States, including standard and expedited options. Delivery timelines and rates are shown clearly at checkout.

Yes. Select international destinations are available. International orders may be subject to customs duties or local taxes, which are the responsibility of the recipient.

Orders are typically prepared within 1–2 business days. Delivery timelines vary by destination and shipping method selected at checkout.

Yes, you will receive an email with your tracking details once your order has been dispatched.

Our delivery partners will attempt redelivery. If delivery fails, the package will be returned to us, and our Concierge Team will contact you to reschedule.

You may update your address before your order is shipped. Please contact us as soon as possible to make the change.

Prices are displayed in your local currency for convenience. Final charges are processed securely at checkout.

We accept major credit and debit cards, securely processed via Stripe. All transactions are encrypted and protected.

We recommend storing your bag in its dust bag when not in use, avoiding moisture and prolonged sunlight, and cleaning gently with a soft, dry cloth.

No. Our collections are produced in limited quantities, with attention to material, structure, and finish. Availability is intentionally curated.

For assistance, please email support@donnavanni.com. Our team aims to respond within 48 business hours.

Yes, we selectively collaborate with aligned retailers and boutiques. Partnership inquiries may be directed to our team via email.