FAQ

Welcome to DONNA VANNI’s Frequently Asked Questions page. We’ve curated this guide to ensure your experience with us is as seamless and luxurious as our handbags. Should you need further assistance, our Concierge Team is always here to help.

ACCOUNT

Do I need an account to place an order?

While you can check out as a guest, we highly recommend creating an account. It offers exclusive benefits like order tracking, priority access to new collections, and curated style recommendations.

How do I create an account?

Simply click on the “Account” icon at the top-right corner of our website, select “Sign Up,” and fill in your details.

I forgot my password. How can I reset it?

Click on “Forgot Password” on the login page. A reset link will be sent to your registered email.

Can I update my account details?

Yes, log in to your account and navigate to “Profile” to update your personal information, email, or password.

ORDERS

How can I place a pre-order?

To pre-order, select your desired handbag, add it to your shopping bag, and proceed to checkout. Pre-orders are open from January 25, 2025.

Can I modify my pre-order after it’s placed?

Modifications are possible within 24 hours of placing your order. Please contact our Concierge Team for assistance.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can also track your order through your account.

Can I cancel my pre-order?

Pre-orders can be canceled within 24 hours of purchase. After this window, cancellations will not be accepted due to our bespoke production process.

RETURNS & CANCELLATIONS

What is your return policy?

We accept returns on all unused, unworn items with original tags and packaging within 14 days of delivery. Please note, pre-order items are eligible for exchange or store credit only.

How do I initiate a return?

Contact our Concierge Team at returns@donnavanni.com to receive a return authorization and further instructions.

Can I exchange an item?

Exchanges are available for a different color or style, subject to stock availability. Please reach out to us within 14 days of delivery to request an exchange.

Are returns free?

We offer complimentary returns for all orders within India. For international orders, return shipping costs are the customer’s responsibility.

SHIPPING

Where do you ship?

DONNA VANNI ships worldwide. For a full list of countries, please visit our Shipping Information page.

What are the shipping costs?

We offer complimentary standard shipping on all orders. Expedited shipping options are available at an additional cost.

How long will my order take to arrive?

Pre-orders will begin shipping from February 12, 2025. Delivery timelines vary by region:

  • India: 3–5 business days
  • International: 5–10 business days

DELIVERY

Will I receive a confirmation once my order is shipped?

Yes, you will receive an email with your tracking details once your order has been dispatched.

What if I miss my delivery?

Our delivery partners will attempt redelivery. If delivery fails, the package will be returned to us, and our Concierge Team will contact you to reschedule.

Can I change my delivery address?

You may update your address before your order is shipped. Please contact us as soon as possible to make the change.

PAYMENTS

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and digital wallets. For orders within India, UPI and Net Banking are also available.

Are payments secure?

Yes, all transactions on our website are processed through secure, encrypted payment gateways to ensure the highest level of protection.

Can I pay in installments?

For select markets, we offer interest-free installment options via Klarna and Afterpay.