Effective Date: 1 January 2025

At Donna Vanni, we are committed to delivering your purchases with the same precision, care, and elegance that define our brand. This Shipping Policy outlines our dedication to ensuring your items arrive safely and promptly, whether you’re located around the corner or across the globe.

  1. Shipping Destinations

We proudly offer shipping to select destinations worldwide. If we are unable to deliver to your location, our team will work with you to explore alternative solutions.

  1. Processing Time

2.1 Order Preparation: Each Donna Vanni product is carefully inspected and elegantly packaged to ensure it reaches you in impeccable condition. Orders are processed within 1–3 business days (excluding weekends and holidays).

2.2 Peak Periods: During special promotions or festive seasons, processing times may extend slightly. Rest assured, our team prioritizes your order with utmost care.

  1. Shipping Methods and Delivery Times

Domestic Shipping:

  • Standard Delivery: Arrives within 3–7 business days.
  • Express Delivery: Arrives within 1–3 business days for those seeking a faster service.

International Shipping:

  • Standard International Delivery: Arrives within 7–14 business days.
  • Express International Delivery: Arrives within 3–7 business days, offering a premium delivery experience.

Delivery times may vary based on location, customs processes, or external factors.

  1. Shipping Costs

4.1 Complimentary Shipping: We offer complimentary standard shipping on all orders exceeding USD 400.

4.2 Flat Rates: Orders below this threshold will incur a flat shipping fee, calculated at checkout. Premium shipping options may attract additional charges.

  1. Tracking Your Order

5.1 Real-Time Tracking: Once your order is dispatched, you will receive a confirmation email with your tracking number and a link to monitor your shipment.

5.2 Personalized Assistance: Should you encounter any difficulties tracking your order, our concierge team is available to assist you promptly.

  1. International Orders

6.1 Customs and Duties: International shipments may be subject to customs fees, import duties, or taxes. These charges, determined by your country’s regulations, are the responsibility of the recipient.

6.2 Support for Customs Clearance: Donna Vanni will provide all necessary documentation to facilitate a smooth customs process, ensuring your order reaches you as effortlessly as possible.

  1. Delivery Assurance

We understand the importance of your purchase. To provide you with peace of mind:

  • All shipments are insured against loss or damage during transit.
  • Packages require a signature upon delivery to ensure safe receipt.
  1. Delayed or Undelivered Packages

8.1 Delays: While we strive for timely delivery, external factors such as customs inspections or carrier delays may affect timelines. In such cases, we will keep you informed and work to resolve any issues swiftly.

8.2 Undelivered Items: If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

  1. Packaging Excellence

Every Donna Vanni order is delivered in our signature packaging, reflecting the luxury and attention to detail that defines our brand. Whether for yourself or a gift, our packaging ensures an exquisite unboxing experience.

  1. Contact Us

Should you have any questions or require assistance, our dedicated team is here to provide personalized support:

  • Email: help@donnavanni.com
  • Phone: +91 Office Number
  • Hours: Monday to Friday, GMT 6am-6pm.

Thank you for choosing Donna Vanni. We are honored to deliver not just a product but a piece of our timeless heritage to your doorstep.

“DONNA VANNI” brand is owned by Antonio Venucci Footwear Pvt Ltd. For any concerns, please address to: Antonio Venucci Footwear Pvt Ltd,
Plot 17 C. Industrial Area, Faridabad, HR, India.