Effective Date: 1 January 2025

Welcome to Donna Vanni. These Terms and Conditions govern your use of our website and your interactions with our products and services. By engaging with Donna Vanni, you join a community that values luxury, exclusivity, and exceptional service.

  1. General Provisions

1.1. Ownership and Rights: This website and all its content, including designs, imagery, and trademarks, are the exclusive property of Donna Vanni. Unauthorized use, reproduction, or distribution is strictly prohibited.

1.2. Eligibility: By accessing our website, you confirm that you are at least 18 years old or have the consent of a legal guardian to engage with our services.

1.3. Amendments: Donna Vanni reserves the right to refine these Terms and Conditions to enhance your experience. Any updates will be communicated promptly and effectively.

  1. Product Information

2.1. Exquisite Craftsmanship: Each Donna Vanni product is crafted with precision and care. While we strive for consistency, minor variations in color or texture are natural and enhance the uniqueness of our handcrafted items.

2.2. Availability: Our collections are curated with exclusivity in mind. As such, product availability may be limited. Should an item be unavailable, we will notify you immediately and provide tailored alternatives.

  1. Pricing and Payments

3.1. Transparent Pricing: All prices are displayed in USD, INR, and EURO and include applicable taxes. Additional shipping costs, where applicable, are calculated at checkout.

3.2. Payment Options: We accept major credit cards, debit cards, and other secure payment methods, ensuring a smooth and secure transaction.

3.3. Order Confirmation: You will receive a confirmation email upon placing an order. Acceptance of the order is subject to verification and availability.

  1. Shipping and Delivery

4.1. Timely Dispatch: Orders are processed within 1–3 business days, with delivery timelines varying by destination.

4.2. International Shipping: Customs duties and import taxes are the responsibility of the recipient. Our team will assist in ensuring a smooth customs process wherever possible.

4.3. White-Glove Delivery: For an elevated experience, premium shipping options are available to ensure your purchase arrives in pristine condition.

  1. Returns and Exchanges

5.1. Seamless Returns: If you are not entirely satisfied, you may return your purchase within 14 days of receipt, provided it is unused and in its original condition.

5.2. Exclusive Care: Returns are handled with the same level of care as your initial purchase. For detailed guidelines, please refer to our Returns Policy.

  1. Cancellations Policy

6.1. Grace Period: Orders may be canceled within 24 hours of placement for a full refund. After this period, cancellations are not guaranteed as orders are processed swiftly to ensure timely delivery.

  1. Intellectual Property

7.1. Exclusivity Guaranteed: All designs, logos, and content are the intellectual property of Donna Vanni. Any reproduction or misuse is a violation of these terms and may result in legal action.

  1. Limitation of Liability

8.1. Donna Vanni’s commitment to excellence does not extend to circumstances beyond our control, such as shipping delays caused by third parties or acts of nature.

  1. Contact Us

Our dedicated concierge team is at your service for any inquiries related to these terms:

  • Email: help@donnavanni.com
  • Phone: +91 Office Number
  • Hours: Monday to Friday, GMT 9am-7pm

By continuing to engage with Donna Vanni, you affirm your understanding and acceptance of these Terms and Conditions.

“DONNA VANNI” brand is owned by Antonio Venucci Footwear Pvt Ltd. For any concerns, please address to: Antonio Venucci Footwear Pvt Ltd,
Plot 17 C. Industrial Area, Faridabad, HR, India.